The Hidden Force Turning Away Your Customers

Sam Holston
4 min readApr 23, 2020

Amazon knows it. And they’ve mastered it.

Take your hands. Now rub them together. Vigorously. Do you feel that building up? The fire being fed, spreading warmth through your digits. What causes this heat?

Friction. It’s the hidden force blocking your customers from taking action. It’s also the easiest fix.

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